Refund policy
Each book is printed specifically when an order is placed. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong item, or providing an incorrect shipping address.
Damaged, Defective, or Incorrect Orders
If your book arrives damaged, defective, or incorrect, please contact Still Standing Books within 30 days of the shipment date. Include:
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Your order number
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A description of the problem
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Clear photographs of the book, packaging, and shipping label
After reviewing the issue, we may arrange a replacement or another appropriate resolution. Please do not return a book unless we provide return instructions.
Lost or Missing Orders
Shipping and delivery dates are estimates and are not guaranteed. If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbors, and the carrier first. If the order remains missing, contact us so we can investigate.
Cancellations and Address Changes
Because print-on-demand orders can enter production quickly, cancellations and address changes are not guaranteed. Contact us as soon as possible after ordering. Once production begins, the order normally cannot be canceled or changed.
Refund Timing
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.
Contact
Still Standing Books
Email: broslyn841@gmail.com
Phone: 864-247-1507